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Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation
Production and Operations Management, 2008
Chris Voss
Citation:
Voss, C., A. Roth, R. Chase. 2008. "Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation", Production and Operations Management, vol. 17, no. 3, May-June 2008, pp 247-266.

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