Many of these articles are available online and be found by searching at google.com. Residents of San Francisco (with a San Francisco Public Library Card) can download copies of practically all these articles for free, even from sources such as the Harvard Business Review. The few articles that can't be retrieved electronically can be photocopied from bound journals available at the San Francisco Public Library, Jackson Business Library at Stanford University or Hunt Library at Carnegie Mellon University.
Service Research Priorities in a Rapidly Changing Context
Journal of Service Research, 2015
Amy Ostrom
Citation:
Ostrom, Amy L., A. Parasuraman, David E. Bowen, Lia Patricio, and Christopher A. Voss (2015), "Service Research Priorities in a Rapidly Changing Context," Journal of Service Research, 18 (2), 127-159.

Search for this article at Google.com

San Francisco Residents:
Download journal articles from the San Francisco Public Library

Academic Libraries:
Visit Stanford for a hard copy of this article
Visit Carnegie Mellon for a hard copy of this article